Speedy delivery of your product is a priority so your order will be despatched as soon as possible.  Our delivery policy is 5-10 days, but if for some reason your order cannot be delivered within that time, you will be informed and offered a variety of solutions to suit, including a refund.  * Please be aware that there can be a slight delay between the time you order is despatched and the time your tracking number is activated on the online courier system.  Usually you can track your item within 5 to 12 hours of despatch.  Any questions or concerns don't hesitate to contact us.

Shipping and Returns 

Our shipping and returns policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted, this includes: Any item not in its original condition and any item that is damaged or missing parts for reasons not due to our error.


Refunds
 

Once your return is received and checked, we will send you an email to notify you that we have received your returned item.

If/when your return is approved, your refund (minus postage/courier fees) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 days.  If your purchase has been made with Afterpay or with credit card, these fees will be deducted from your refund unless the issue is related to a manufacture fault. Courier fees will also be deducted if a refund is given for other reasons than faulty product.  When a 'free shipping' promotion applies to an order, courier costs will be deducted from amounts refunded if the return is for any reason other than manufacture fault.  Unfortunately we cannot carry the cost of re delivering replacement product relating to orders that are returned due to no fault of our own, we do not charge a packing and handling fee for these orders.


Late or missing refunds
 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@horsefit.co.nz.


Sale items
 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace sale items if they are defective or damaged. If you need to exchange it for the same item, please contact us as soon as possible, via email at info@horsefit.co.nz and then send to, HorseFit NZ, 715 Ararimu Valley Road, RD2 Waimauku, Auckland 0882.

 

Shipping

To return your product, you should contact us immediately and then mail/courier your product to: HorseFit NZ, 715 Ararimu Valley Road, RD2 Waimauku, Auckland 0882.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Thank you.